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Imperial College Healthcare Trust

Imperial College Healthcare Trust

Customer

Imperial College Healthcare Trust enlisted Methods to help manage a project to issue a single discharge notification for patients and provide timely summaries for GPs, within 24 hours of patient discharge.

Solution

Methods has helped to deliver key project milestones, each resulting in substantial savings and rewards. We helped to design a new system for sending section notifications from wards to Social Services and introduced a system which provided staff with auto-populated patient details via the hospital patient administration system. A standardised template was also introduced in conjunction with an NHS London information sharing programme.

Results

Our activities have led to a 62% reduction in paper-based work, created a single system for the electronic transfer of information to local authorities, and minimised errors and duplicate information.

Statement

Imperial College Healthcare NHS Trust is committed to improving the quality and timeliness of discharge information to community partners, primarily GP’s as part of the Commissioning for Quality and Innovation (CQUIN). Methods change management team has been integral in achieving the CQUIN and improving discharge information.

Rebecca Campbell, Service Manager Intermediate Care, Imperial College Healthcare NHS Trust

1. Do you have more than 50% of your IT service contracted through a single provider?	yes	no
2. Does the implementation of your IT system restrict process optimisation?	yes	no
3. Does your technology implementation dictate the number of people you require?	yes	no
4. Do you have a common desktop operating environment?	yes	no
5. Are you able to share common processes throughout your organisation?	yes	no
6. Can you adopt new technologies in a timescale that meets your business need?	yes	no
7. Do you have any services or contracts on a utility model?	yes	no
8. Have you identified the services you consume which could benefit from a utility model?	yes	no
9. Have you developed a business case for a utility service?	yes	no
10. Can you pay for services based upon volume?	yes	no
11. Do you have utility contracts for all services acceptable to your business?	yes	no
12. Do you feel you have full control of your IT environment?	yes	no

Imperial College Healthcare Trust

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Imperial College Healthcare Trust

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