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NHS Scotland

NHS Scotland

Customer

NHS Scotland’s national eHealth programme aimed to introduce greater efficiency through the co-ordination of desktop and related IT services provision. This was primarily because individual Health Boards had previously developed their own systems in isolation to meet specific local needs.

Solution

Methods collated information from representatives of 22 Health Boards and proposed potential options for system improvements, which had the flexibility to allow each organisation to move forward with its own implementation plan for the strategy. These options were evaluated against key criteria to produce a desktop strategy and proposed routemap. In addition, Methods was asked to evaluate the potential for the use of ‘open standards’ solutions and develop a Total Cost of Ownership model for current desktops and related systems.

Result

The national strategy that we put in place for the client involved a comprehesive review of solutions from a wide range of technology suppliers. We produced a co-ordinated strategy for short, medium and long term desktop developments and procurements, getting the buy-in from IT users for proposed changes along the way.

Statement

We helped put in place a national IT strategy, which involved a complex process of reviewing solutions from a wide range of technology suppliers.

Alan Buffett, Deputy Director of Services, Methods

1. Do you have more than 50% of your IT service contracted through a single provider?	yes	no
2. Does the implementation of your IT system restrict process optimisation?	yes	no
3. Does your technology implementation dictate the number of people you require?	yes	no
4. Do you have a common desktop operating environment?	yes	no
5. Are you able to share common processes throughout your organisation?	yes	no
6. Can you adopt new technologies in a timescale that meets your business need?	yes	no
7. Do you have any services or contracts on a utility model?	yes	no
8. Have you identified the services you consume which could benefit from a utility model?	yes	no
9. Have you developed a business case for a utility service?	yes	no
10. Can you pay for services based upon volume?	yes	no
11. Do you have utility contracts for all services acceptable to your business?	yes	no
12. Do you feel you have full control of your IT environment?	yes	no

NHS Scotland

Statement

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NHS Scotland

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