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Bristol City Council

Bristol City Council

Customer

Bristol City Council launched the Landlord Transformation Programme as an initiative to modernise the council’s Social Landlord service and create a more efficient housing service. As part of a larger transformation to invigorate and improve the council’s customer services, it was imperative that the initiative was successful and delivered substantial cost savings.

Solution

Methods provided enterprise architecture expertise to create a plan for the transition to the client’s Target Operating Model. In addition, we also defined a governance framework to align investment and resources to the strategic priorities and created a framework for managing roll-out across all areas.

Result

The programme is establishing short-term and longer-term benefits to Bristol City Council and its housing service users. This has led to a high-quality, customer-centric service.

Statement

Our work has led to a more customer-centric service and made a real change to the population.

Tony Dawson, Local Government Lead, Methods

1. Do you have more than 50% of your IT service contracted through a single provider?	yes	no
2. Does the implementation of your IT system restrict process optimisation?	yes	no
3. Does your technology implementation dictate the number of people you require?	yes	no
4. Do you have a common desktop operating environment?	yes	no
5. Are you able to share common processes throughout your organisation?	yes	no
6. Can you adopt new technologies in a timescale that meets your business need?	yes	no
7. Do you have any services or contracts on a utility model?	yes	no
8. Have you identified the services you consume which could benefit from a utility model?	yes	no
9. Have you developed a business case for a utility service?	yes	no
10. Can you pay for services based upon volume?	yes	no
11. Do you have utility contracts for all services acceptable to your business?	yes	no
12. Do you feel you have full control of your IT environment?	yes	no

Bristol City Council

Statement

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Bristol City Council

Statement

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