Methods Services ServiceNow

One place to see the work (and the data)

Avoid fragmented tools and data.

Connect the tools your teams already use, so updates flow automatically.
Agree a simple, shared language for service data so reports actually match reality.
Automate handoffs between teams so nothing stalls in an inbox.

Spend less, get more from your licences

Avoid subscriptions outpacing real adoption and underutilised licences.

• Cut shelfware and right‑size access; reinvest the savings into high‑impact use cases.

• Run a quick usage review to see what’s helping and what isn’t.

• Kick off a 90‑day activation plan focused on two or three wins you can measure.

Upgrades that feel routine

Avoid custom tweaks everywhere.

• Configure before you customise, so new releases don’t break the basics.

• Add light automated checks to catch issues before users do.

• Use simple, repeatable runbooks for releases and rollbacks.

Seamless transition to ServiceNow

Avoid migration fear stopping progress

• Clean and map the data, then rehearse the cutover.

• Go live with the day‑one essentials; queue the “nice‑to‑haves” for later sprints.

• Switch the old platform off safely to remove cost and risk.

Public-sector and regulated sectors ready:

UK public sector heritage and delivery patterns

ServiceNow Partner:

Certified, SC Cleared consultants across core workflows deliver with pace and rigor

Outcome first, not tool first:

We start with business goals and design the minimum path to value.

Sustainable operations:

Health, roadmap, testing and support services keep value compounding after go‑live.

Licensing advisory & procurement

As an accredited reseller, we right‑size and procure your ServiceNow subscriptions, aligning them to adoption and platform roadmap. Expect clear options papers, renewal management, and licence utilisation reviews to optimise cost and ROI.

Design & implementation

Rapid, OTB first configuration with integration to your ecosystem, delivered through agile sprints aligned to ServiceNow best practices. We minimise technical debt, accelerate UAT with ATF where useful, guide change and training and provide support during Hyper Care. Expect faster time to value and smoother upgrades.

Test & assurance

Scalable test management across releases, leveraging ATF, health checks and daily triage during UAT to make releases ripple free. We can backfill capacity or own the full assurance lane.

Support services

Flexible on‑shore support, from platform maintenance and upgrades to continual improvement initiatives. Your instance stays performant, secure and aligned to business priorities.

Adoption & health assessment.

Objective expert view of instance health and business adoption vs. entitlements. We deliver prioritised recommendations that reduce risk, improve UX, and unlock underused features.

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Roadmap development

Co‑creation of a phased roadmap that sequences quick wins and strategic initiatives across IT, Employee and Customer workflows. Clear dependencies, value hypotheses and recommended release plans included.

Platform remediation vs reimplementation assessment

When customisation sprawl blocks progress, we assess whether surgical remediation or clean re‑implementation will yield the best outcome, covering data, CMDB, processes, integrations and change impact.

Legacy ITSM to ServiceNow migration planning

Prepare to exit legacy toolsets cleanly, with a clear, holistic migration plan, equipping you with the tools and knowledge to complete planning at your own pace. Plan a low-risk cutover that ensures service continuity and maximises adoption from day one.

CMDB health and maturity assessment

Receive a structured, fact-based CMDB evaluation against the Common Service Data Model (CSDM). Including a 3D visualisation, expect a clear baseline of CMDB quality, relationship integrity, governance and maturity, identifying areas that are delaying value realisation across operational processes.