Methods Solutions User-Centred Design and Delivery (UCD&D)

Making digital services intuitive, inclusive, and impactful.

We help organisations design and deliver digital services that genuinely meet user needs. Through a product-led approach, we drive engagement, accessibility and measurable impact.

By embedding user-centred design principles at every stage, we create intuitive, inclusive experiences built for lasting success. Our focus on outcomes ensures faster adoption, higher user satisfaction and long-term value for both organisations and their customers.

By combining inclusive design, research and development expertise, Methods creates solutions that are intuitive, efficient and adaptable. We prioritise ethical, accessible and user-focused approaches to generate measurable value and lasting impact.

From discovery to live service - built around real users

We support the full digital delivery lifecycle, ensuring continuity between research, design, development and live service.

1. Discovery

Understand user needs, business goals, and market context to define the right problems. Research and stakeholder engagement ensure insights are grounded in reality.

2. Design

Turn insights into intuitive, inclusive, and testable solutions. Wireframes, prototypes, and iterative testing refine ideas before development.

3. Development

Build high-quality, scalable solutions using agile practices. Collaboration ensures features meet user needs efficiently.

4. Delivery and launch

Deploy solutions with minimal waste and maximum impact. Support and monitoring ensure smooth adoption.

5. Continuous improvement

Refine solutions based on user feedback, analytics, and evolving requirements for lasting value and adaptability.

Designing digital services that truly work for users

Some of the ways that we create lasting value through user-centred design

Strategy, design, development and implementation

Deep public service expertise

Proven impact across sectors. Methods stands apart through extensive experience delivering user-centred, product-led services across government and regulated sectors. Our track record shows measurable results and tangible public value.

Seamless end-to-end delivery

We integrate discovery, design, development and live support, ensuring smooth delivery and measurable outcomes.

Inclusive by design

Inclusion from the outset, meeting service standards and WCAG to reach every user fairly

Partnership and capability building

Sustaining change from within. We embed ourselves as partners, transferring skills and building internal capability. This approach ensures lasting change, high user satisfaction and services that truly deliver long-term value.

Methods offers a dynamic, outcome-driven service that integrates people, process, technology, and data. We deliver the right skills at the right time - whether augmenting your teams or delivering end-to-end solutions. Our approach accelerates delivery, strengthens resilience and ensures knowledge transfer so you build capability, not dependency.

Faster time-to-value

Rapid mobilisation of specialist teams ensures projects start delivering results immediately.
Accelerated delivery through proven methods and best-practice frameworks.
Quick identification and resolution of blockers to keep initiatives on track.

Reduced cost and risk

Access to flexible expertise avoids long-term hiring costs.
Experienced professionals minimise delivery errors and ensure quality outcomes.
Governance and quality assurance embedded throughout every engagement.

Scalable, flexible delivery

Scale teams up or down based on project demand and priorities.
Mix of permanent experts and vetted associates ensures the right capability for every challenge.
Adaptable delivery models that fit your organisational needs and pace.

Knowledge transfer and client enablement

Upskilling your teams to maintain capability long after engagement ends.
Embedding processes and tools so clients can operate independently.
Ongoing support and coaching to ensure sustainable outcomes.

CVs within 5 days

We provide carefully vetted candidate profiles within just five days, ensuring you can quickly assess and select the right expertise without delays

Deployment within 10 days

Once you’ve chosen your team, we can have specialists in place and ready to work within ten days, helping you accelerate delivery and maintain momentum

Rapid, Measurable Impact

Our teams are focused on delivering tangible results from day one, with clear metrics to demonstrate progress and the value of every intervention

Decorative photo of Methods employees in Methods office

Decorative photo of a Methods employee working on a desk in the office

NHS

Transforming complex case management with research‑led service design

Based on research and using a user‑centred approach, Methods redesigned a complex case management service, improving usability, supporting medical examiners and enabling nationwide digital transformation

Read case study

Department for environment, food and rural affairs (Defra)

Embedding customer‑centred thinking to improve service delivery

A collaborative research and co‑design approach improved understanding of customer needs, strengthened delivery capability and embedded sustainable customer‑centric methods across projects.

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Central government agency

Building the case for a business passport with evidence‑led discovery

User‑centred discovery evidenced a digital business identity need, reducing SME burdens and informing an alpha roadmap to streamline services and deter fraud.

Read case study

Designing and delivering digital services that genuinely meet user

By embedding user-centred design principles at every stage, we create experiences that are intuitive, inclusive, and built for lasting success. Our focus on outcomes ensures faster adoption, stronger user satisfaction, and long-termvalue for both organisations and their customers.

Get in touch to start creating success.

Leaders who need capability now:

Transformation without the wait. The right people. With the right capability.
CDIOs · CIOs · CTOs · COOs · Programme Directors · SROs

Get in touch to start building your capability.

User-centred design and delivery

Intuitive, inclusive design

Higher user engagement

Integrated multidisciplinary delivery

Streamlined operations

Continuous improvement

Ethical and accessible services

Designing digital services that truly work for users

Product management

Strategy, design, development and implementation

User-centred design

Software engineering

CVs within 5 days

Deployment within 10 days

Rapid, Measurable Impact

Transforming complex case management with research‑led service design

Embedding customer‑centred thinking to improve service delivery

Building the case for a business passport with evidence‑led discovery

Designing and delivering digital services that genuinely meet user

Leaders who need capability now: