User-centred design and development

We design services that work for people and organisations
Decorative photo of Methods employees in Methods office
    Decorative photo of Methods employees in Methods office

    Digital service design and delivery you can trust

    With 30 years experience working with public and private sector, we know what works and what doesn't.

    Our consultants bring that experience into projects, from discovery to live. Wherever you are in your journey, we can help.

    Our products and services are:

    • inclusive and accessible
    • tested with real people
    • delivered in a way that works with you

    We embed user-centred design principles at every stage. Our results are intuitive and inclusive, built with your customers and your business at the centre.

     

    Better experiences. Better outcomes.

    By combining inclusive design, research and development expertise, Methods creates solutions that are intuitive, efficient and adaptable. We prioritise ethical, accessible and user-focused approaches to generate measurable value and lasting impact.
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    Discovery, alpha, beta, live
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    Government assessments
    User-centred design disciplines
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    Public and private sector
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    Accessibility and inclusion
    Agile methodology

     

    How we work with you

    From discovery to live service - built around real users
     
    We support the full digital delivery lifecycle, ensuring continuity between research, design, development and live service.

    1. Discovery

    Understand user needs, business goals and market context to define the right problems. Research and stakeholder engagement ensure insights are grounded in reality.

    2. Design

    Turn insights into intuitive, inclusive and testable solutions. Wireframes, prototypes and iterative testing refine ideas before development.

    3. Development

    Build high-quality, scalable solutions using agile practices. Collaboration ensures features meet user needs efficiently.

    4. Delivery and launch

    Deploy solutions with minimal waste and maximum impact. Support and monitoring ensure smooth adoption.

    5. Continuous improvement

    Refine solutions based on user feedback, analytics and evolving requirements for lasting value and adaptability.

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    Designing digital services that truly work for users

    Some of the ways that we create lasting value through user-centred design
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    Product management

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    Strategy, design, development and implementation

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    User-centred design

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    Software engineering

    Why Methods?

    Icon-97     Deep public service expertise

    Proven impact across sectors. Methods stands apart through extensive experience delivering user-centred, product-led services across government and regulated sectors. Our track record shows measurable results and tangible public value.

    Icon-100    Seamless end-to-end delivery

    We integrate discovery, design, development and live support, ensuring smooth delivery and measurable outcomes.

    Icon-39    Inclusive by design

    Inclusion from the outset, meeting service standards and WCAG to reach every user fairly

    Icon-37    Partnership and capability building

    Sustaining change from within. We embed ourselves as partners, transferring skills and building internal capability. This approach ensures lasting change, high user satisfaction and services that truly deliver long-term value.

    Our solution and key benefits​

    Methods offers a dynamic, outcome-driven service that integrates people, process, technology, and data. We deliver the right skills at the right time - whether augmenting your teams or delivering end-to-end solutions. Our approach accelerates delivery, strengthens resilience and ensures knowledge transfer so you build capability, not dependency. 

    Faster time-to-value

    • Rapid mobilisation of specialist teams ensures projects start delivering results immediately.

    • Accelerated delivery through proven methods and best-practice frameworks.

    • Quick identification and resolution of blockers to keep initiatives on track.

    Reduced cost and risk

    • Access to flexible expertise avoids long-term hiring costs.

    • Experienced professionals minimise delivery errors and ensure quality outcomes.

    • Governance and quality assurance embedded throughout every engagement.

    Scalable, flexible delivery

    • Scale teams up or down based on project demand and priorities.

    • Mix of permanent experts and vetted associates ensures the right capability for every challenge.

    • Adaptable delivery models that fit your organisational needs and pace.

    Knowledge transfer and client enablement

    • Upskilling your teams to maintain capability long after engagement ends.

    • Embedding processes and tools so clients can operate independently.

    • Ongoing support and coaching to ensure sustainable outcomes.

    Measuring Our Success

    Software Engineering CVs within 5 days

    We provide carefully vetted candidate profiles within just five days, ensuring you can quickly assess and select the right expertise without delays

    Icon-50 Deployment within 10 days

    Once you’ve chosen your team, we can have specialists in place and ready to work within ten days, helping you accelerate delivery and maintain momentum

    Icon-45 Rapid, Measurable Impact

    Our teams are focused on delivering tangible results from day one, with clear metrics to demonstrate progress and the value of every intervention

     

    Explore our work

    Decorative photo of Methods employees in Methods office Decorative photo of Methods employees in Methods office Decorative photo of a Methods employee working on a desk in the office

    NHS

    Transforming complex case management with research‑led service design

    Based on research and using a user‑centred approach, Methods redesigned a complex case management service, improving usability, supporting medical examiners and enabling nationwide digital transformation
    Read case study

    Department for environment, food and rural affairs (Defra)

    Embedding customer‑centred thinking to improve service delivery

    A collaborative research and co‑design approach improved understanding of customer needs, strengthened delivery capability and embedded sustainable customer‑centric methods across projects.
    Read case study

    Central government agency

    Building the case for a business passport with evidence‑led discovery

    User‑centred discovery evidenced a digital business identity need, reducing SME burdens and informing an alpha roadmap to streamline services and deter fraud.
    Read case study

     

    Ready to move faster? 

    Designing and delivering digital services that genuinely meet user needs

    By embedding user-centred design principles at every stage, we create experiences that are intuitive, inclusive, and built for lasting success. Our focus on outcomes ensures faster adoption, stronger user satisfaction, and long-termvalue for both organisations and their customers.
     
    Get in touch to start creating success.

    Contact us

    Who CaaS is for ? 

    Leaders who need capability now:

    Transformation without the wait. The right people. With the right capability.
    CDIOs · CIOs · CTOs · COOs · Programme Directors · SROs

    Get in touch to start building your capability.

    Contact us
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