Tax and Welfare
Balancing service delivery, compliance, and equitable access

Simplifying a complex tax system and addressing disparities in contributions are ongoing concerns in the UK tax and welfare system.
There is also a need to modernise outdated IT systems for efficient administration. Rising demand for welfare support, cost-of-living pressures, and economic uncertainties strain resources, while persistent gaps in tax compliance and evasion reduce revenues. The challenge is to balance fiscal sustainability, fairness, and efficiency.
Methods helps you become more sustainable, scalable, and resilient by placing service users at the heart of new solutions. Complex policy changes are managed, and sensitive data is safeguarded, to ensure not only efficient service delivery and compliance enforcement but also equitable access and support for diverse populations.
Tax and Welfare highlights
Digital transformation consulting
We mapped service and user landscapes across multiple complex domains, including income tax, benefits, customs, and excise. We successfully identified key digital transformation opportunities and provided strategic recommendations for continued service improvement


IT sourcing programme delivery and strategic support
We successfully delivered a comprehensive IT sourcing programme, navigating complex governance processes across multiple Government departments. The programme encompassed strategic procurement and transition activities for critical technology domains. Additionally, the team established a robust Programme Management Office (PMO), ensuring rigorous governance, risk management, and high-quality programme assurance.


Central Government Organisation
Strategic procurement transformation
Transforming procurement across three national regions, our strategic approach delivered unprecedented efficiencies, reducing costs by up to 60% while enhancing service quality and governance.
Central Government Organisation
Reimagining Service Delivery
Mapping complex Government service landscapes, our Agile team delivered transformative insights, enabling a comprehensive Digital Strategy that reimagines administrative Service Delivery and future evolution.