ServiceNow implementation and support

A cloud-based platform enabling digital workflows for enterprise operations

We are recognised ServiceNow experts

Methods is an experienced ServiceNow Elite Partner with a proven track record in design, implementation, and support of the ServiceNow platform for public sector organisations.

We provide the full complement of ServiceNow offerings, including platform healthchecks, advice, guidance, development, implementation and testing through to a fully managed tooling support service.


  • ServiceNow Elite partner with onshore UK security cleared certified consultants
  • Migration and management to operate sensitive services
  • Fully customisable and scalable delivery, tailored to your requirements
  • Platform advice and implementation across all modules of ServiceNow
  • ITIL service management v4.0 process alignment
  • Specialist delivery of CMDB re-platforming, self service portals and integration and automation services
  • ServiceNow capabilities include ITSM+, ITOM, ITBM, performance analytics, CSM and HR
  • Approach supports out-of-the-box adoption
  • Migration and exit from legacy tools
  • Knowledge transfer to client resources
  • Agile, iterative delivery to maximise benefits realisation
  • Automated testing framework and approach
  • Transformation toolkits and accelerators based on experience and lessons learned

How can we help?

  • Methods is a ServiceNow Elite Partner and has been a successful ServiceNow partner since 2016. We have established ourselves as one of the leading ServiceNow and transformation consultancies delivering into the public sector.
  • In addition to our permanent workforce, Methods has a substantial professional service business and a large pool of known ServiceNow certified associates who work regularly with Methods to support niche requirements and short term burst capability. This approach allows us to utilise specialist resource and introduce extended certified knowledge across the full ServiceNow modules.

In addition to our dedicated ServiceNow team, Methods has a wider capability including digital transformation, service management, service design and transition, cloud migration, business consulting, business analysis, and project management.

Thought leadership, service delivery and business value using ServiceNow

HMCTS sought a partner to bring thought leadership, service delivery and gain greater business value from the ServiceNow Platform

Managing the mix of legacy and new IT services in ways that are sustainable and cost-effective

Transforming the existing organisation by putting in place the right shape and structure, building on existing, and delivering new capabilities