• Artificial Intelligence
  • Case Study
  • Digital Transformation
  • Emerging Technology

Not all RPA bots are equal – creating a centre of excellence for our client

By Methods12 November 20201 min read

Robotic Process Automation (RPA) is the application of technology that mimics human actions. It is governed by business logic alongside structured inputs, with the aim of automating business processes. RPA ‘robots’ handle repetitive business tasks by interpreting and communicating with a range of data systems, initiating new actions and outcomes.

Our client, a public sector organisation, wanted to explore how RPA could innovate how they managed their process backlogs, customer complaints, staffing constraints, and leveraged their existing technology.

Methods was engaged to review their processes, services and technology to understand where innovative automation could be applied (using both RPA and setting the conditions for automation to succeed).

Creating a robust business case, we recommended a multi-year transformation programme designed to improve customer experience, address the organisational needs and position it for financial and commercial sustainability in the future. Our recommended transformation strategy aimed to deliver significant cost savings to the organisation.

Read this customer story in full.


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