• Case Study
  • Service Design
  • User Research

Transforming vocational education in the United Kingdom

By Methods30 September 20201 min read

We have been working with The Education and Skills Funding Agency (ESFA) to design and develop the new T Levels qualification that has launched this month. This project was set out in 2017 by Chancellor Philip Hammond as part of a £500m per year plan to reform technical education, seen as an alternate to A Levels, apprenticeships and other 16-19 courses, and equivalent to 3 A Levels.

The project kicked off with a discovery, identifying the core interaction points with users and building this into a scope of service. Combined with user research, a service vision was created for T Levels that consolidated multiple streams of work into a unified service strategy, which in turn supported the T Levels delivery strategy. You can read more about this visionary project here.

We continue to support the ESFA through this initial launch period and beyond, exploring how to leverage existing capabilities and spur new ones that can shape what best practice within the organisation could look like from a data and systems perspective.

You can find out more about Methods capabilities within service design here.


The ESFA is accountable for funding education and skills for children, young people, and adults, supporting and developing world-class education and skills for every learner, regardless of background.