Methods Change & Innovation
Explore the remarkable projects and initiatives we've been engaged in
Enabling a customer approach to design and delivery
Defra wanted to improve the way they approach customer-centred design to ensure that their customers are the focal point of all decisions related to delivering products, services, and experiences. Methods were engaged to identify the barriers Defra currently faced around customer-centric design when delivering Defra group projects and programmes, so that customer satisfaction and loyalty could be realised and improved upon. Second to this, Methods were to produce a toolkit to promote customer centricity so that Defra could embed this methodology as best practice.
You can read about this project here.
Climate change adaptation
As Defra’s dedicated Project Delivery Partner, we partnered with our strategic partner ADAS to provide programmatic and environmental risk SME support.
We provided programmatic expertise, the technical know-how to lead a series of complex conversations, and workshops to help understand and implement actions to mitigate the effects of climate change.
You can read about this project here.
Understanding the condition of natural capital ecosystems
The terrestrial and marine Natural Capital Ecosystem Assessment (tNCEA and mNCEA) are flagship programmes of Defra.
The tNCEA team were tasked with developing a proof of concept to demonstrate what is possible in terms of costing field survey data collection, while also considering scales of efficiency to optimise value from investment.
You can read about this project here.
Environment Agency Flood and Coastal Erosion Risk Management (FCRM) Improvement Portfolio Support
Defra had a 6-year investment to improve the nation’s resilience to Flood and Coastal Erosion Risk.
As a newly set up team who were growing quickly, the portfolio management office (PMO) tasked Methods with reviewing their current offering, scope, and maturity, and providing a roadmap of improvement over a 24-month period.
You can read about this project here.
Incorporating ‘Natural Capital’ approaches into government decision making
A finalist for the Civil Service ‘Science and Innovation’ Award, Defra’s flagship research and development programme, mNCEA, has innovation at its core – establishing new ways of working, and collaborating in creative and effective ways with Defra’s Arms Length Bodies (ALBs).
You can read about this project here.
Here's what our clients are saying about us
“The speed and quality of the outputs Methods produced from the exercise has enabled us to drive an organisational wide comms campaign that has united the entire organisation and has been viewed by our staff as one of the most successful pieces of work ever undertaken in their time here.”
Project | Central Government Client
"By having Methods alongside during this programme development, it’s really given us the space to do all of the appropriate engagement that we need to do. And without that senior engagement, without that policy engagement time, this programme would be nowhere near as successful as it is now."
Project | marine Natural Capital and Ecosystem Assessment
"Methods provided really helpful expertise that we didn’t have easy access to, on setting up of programmes and helping us to think about and structure our work. They also added value in their approach to managing the relationship with us – through willingness to adapt to our evolving needs and requirements."
Project | Climate Change Adaptation
“We secured an extremely high number of respondents to the work which has huge business benefits for us around increasing confidence in future work. This is a testament to the quality of the work undertaken and the effort that has gone into generating a user focused data collection tool."
Project | Enabling a customer approach to design and delivery
"Thank you so much - your work was exactly pitched at the right level and saying the right things for the audience and will work really well!
Project | Transforming OISC Services: A Lean Six Sigma Journey Towards Efficiency and Automation