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Delivering digital transformation with Lincolnshire County Council

As part of their digital transformation journey, Lincolnshire County Council planned to improve their citizens’ online experience. Delivering digital transformation across their website and online transaction services, whilst moving at pace, required a robust and flexible digital services platform. Jadu Continuum with its proven track record, was selected to enable this transformation.

During an accelerated 3-week discovery, Methods held workshops with 17 service areas to understand their transactional processes. We rapidly analysed the processes and designed an achievable delivery plan that prioritised online transactions which had high impact for residents, to meet the council’s requirement to deliver visible change and build digital momentum. Operating at pace, 65 processes were rationalised into 43 improved digital processes, 16.5k pages were reduced to 400 and 32 microsites to 0.