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Digital transformation strategy development

Scottish local authorities and central government (including Police Scotland) currently issue approximately 160,000 licences to citizens and businesses each year. There is a strategic imperative for central and local government to collaborate to transform transactional services across Scotland. Taking advantage of common service patterns, business capabilities and existing technology could lead to the creation of a digital ecosystem for Scotland.

Methods adopted a multi-disciplinary, collaborative way of working, bringing in expertise from Scottish Councils, Forestry Commission, Police Scotland, Marine Scotland, Scottish Environmental Protection, Scottish National Heritage, Scottish Digital Directorate, Scottish Legal Aid and stakeholders across the Civil Justice network.

With an aggressive 8 week time frame, Methods worked closely with the Digital Ecosystem in daily agile sprints to ensure that project momentum was sustained, facilitating workshops and open discussions with stakeholders across the investigating landscapes. Methods provided an overview of the Justice service, Civil Legal Aid, the Service Legal Aid Board and Licensing in Scotland in terms of costs, transactions, income and technology and proposed a solution to improve local and central government licensing activity across Scotland.