From 4 hours to 15 minutes
Voted by the public as a top 3 finalist at the DigiLeaders 100 'AI Innovation of the year' 2021, Swindon Council wanted to reduce the need for additional resource (and associated costs) that had been brought in to assist with the management of the HWRC COVID service delivery, and saw an opportunity to use technology to automate manual checks, simplify residents’ booking and visits to the HWRC, and create an overall better customer experience.
A fun fact on this project is that it is being powered from one of their streetlights – making best use of existing infrastructure, avoiding operational disruption and additional cost (unfortunately solar couldn’t reliably support the number of vehicles that use the site daily).
You can view the simplified HWRC check in below.