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Thought leadership, service delivery and business value using ServiceNow

HM Courts and Tribunals Service (HMCTS) is an executive agency of the Ministry of Justice. The HMCTS Digital & Technology Services (DTS) acts as a key enabler of HMCTS’ future as a digital organisation, supporting multiple transformation programmes to improve our court and tribunal services by adopting new technology and modern ways of working.

Digital Operations function within DTS sought a partner who could bring thought leadership alongside service delivery, who was able to evolve, enhance and improve the service, and gain greater business value from the ServiceNow Platform.