We are delighted to announce that our work with Swindon Borough Council creating the UK’s first fully automated Household Waste and Recycling Centre (HWRC) entry system alongside partners AG Automation Ltd and Tornado Storage Solutions, and utilising Jadu and Microsoft technology, has been shortlisted for ‘Digital Public Service Innovation of the Year’ at the Digital Leaders 100 Awards!
Swindon Borough Council has one HWRC for over 97,000 households. It is in an urban area and the site has one entry/exit road which is shared with other council operations and businesses. The HWRC service provides an outlet for residents to dispose of additional household waste. The service (pre-COVID) was subject to significant peaks and troughs in demand, with c.1000-1200 vehicles attending on peak days with queues taking between 4-5 hours (and people bringing ‘picnics’).
Swindon’s residents are passionate about the HWRC and the council saw an opportunity to use technology to simplify residents booking and visits to the HWRC, creating an overall better public service.
Below you can see the ‘before’ and ‘after’ entry system.
Swindon’s HWRC before Smart Entry – up to 5 hour queues and manual entry process
Swindon’s HWRC Smart Entry system – pre book online and show the QR code upon arrival for the gate to open
If you like this work please do vote for Swindon to win this award before noon on the 22nd October here.
Swindon Council are passionate about delivering better public services and are able to share this under the Local Digital Declaration.